§ 1 GENERAL PROVISIONS
1. The www.xalo.fun Store operates on the principles specified in these Regulations.
2. The Regulations specify the conditions for concluding and terminating Product Sales Agreements and the complaint procedure, as well as the types and scope of services provided electronically by the www.xalo.fun Store, the principles of providing these services, the conditions for concluding and terminating agreements for the provision of services electronically.
3. Each Customer is obliged to comply with the provisions of these Regulations upon taking action to use the Electronic Services of the www.xalo.fun Store.
4. In matters not regulated in these Regulations, the following provisions apply:
a) Act on the provision of electronic services of July 18, 2002,
b) Act on Consumer Rights of May 30, 2014,
c) Act on out-of-court resolution of consumer disputes of September 23, 2016,
d) Civil Code of April 23, 1964
e) and other relevant provisions of Polish law.
§ 2 DEFINITIONS INCLUDED IN THE REGULATIONS
1. REGULATIONS – these Store’s regulations.
2. STORE – the Operator’s online Store operating at www.xalo.fun
3. ELECTRONIC SERVICE – a service provided electronically by the Operator to the Customer via the Store.
4. CONTACT FORM – a form available on the website www.xalo.fun enabling sending a message to the Operator.
5. REGISTRATION FORM – a form available on the website www.xalo.fun, enabling an Account creation.
6. ACCOUNT – a collection of resources in the Operator’s IT system marked with an individual name (login) and password, in which the Customer’s data is collected, including information about placed Orders.
7. ORDER FORM – a form available on the website www.xalo.fun enabling an Order placement.
8. OPINION SYSTEM – an Electronic Service made available to Customers by the Operator, enabling the posting of opinions regarding Products.
9. NEWSLETTER – an Electronic Service enabling Customers to subscribe and receive free information from the Seller regarding Products available in the Store to the e-mail address provided by the Operator.
10. SELLER, OPERATOR – FFHU MiNoCO Michał Nowak entered into the Central Register and Information on Business Activity, place of business and address for correspondence: 42-460 Przeczyce, 21 Stycznia 157, NIP: 6491877341, e-mail address: xalotoys@gmail.com, telephone number: +48 720 490 490.
11. CUSTOMER – a natural person, legal person or organizational unit without legal personality, to which the law grants legal capacity using the Electronic Service.
12. BUYER – a Customer who intends to conclude or has concluded a Sales Agreement with the Seller.
13. CONSUMER – a natural person who performs a legal act with the entrepreneur that is not directly related to their business or professional activity.
14. ENTREPRENEUR – a natural person, legal person and organizational unit that is not a legal person, to which the law grants legal capacity, conducting business or professional activity on its behalf.
15. PRODUCT – a movable item or service available in the Store, which is the subject of the Sales Agreement between the Customer and the Seller.
16. SALES AGREEMENT – a Product Sales Agreement concluded between the Customer and the Seller via the Store.
17. ORDER – a declaration of will of the Customer constituting an offer to conclude a Product Sales Agreement with the Seller.
18. PRICE – the value expressed in monetary units, which the Customer must pay the Seller for the Product.
§ 3 INFORMATION REGARDING PRODUCTS AND THEIR ORDERING
1. The www.xalo.fun store sells Products via the Internet.
2. The Products offered in the Store are new, under the agreement and have been legally introduced to the market.
3. The information available on the Store’s websites does not constitute an offer within the meaning of the law. By placing an Order, the Buyer makes an offer to purchase a specific Product under the terms specified in its description.
4. The Product price displayed on the Store’s website is given in Polish zloty (PLN) or euro (EUR) and includes all components, including VAT. The price does not include delivery costs.
5. The Product price displayed on the Store’s website is binding when the Buyer places the Order. This price will not change regardless of price changes in the Store, which may occur in relation to individual Products after the Buyer places an Order.
6. The Seller shall clearly inform Buyers about Unit Prices and promotions and price reductions of Products. In addition to information about the Product reduction, the Seller shall display the lowest Price of this Product that was applicable in the period of 30 days before the introduction of the reduction, and if the Product is offered for sale for a period of less than 30 days – the Seller shall display the lowest Price of the Product that was applicable in the period from the date of commencement of offering this Product for sale to the date of introduction of the reduction.
7. Orders can be placed:
– via the website using the Order Form in the store: www.xalo.fun (24 hours a day all year round)
– via e-mail to the address: xalotoys@gmail.com
– by phone at: +48 720 490 490.
8. In order to place an Order, the Buyer is not obliged to register an Account in the Store.
9. The condition for placing an Order in the Store by the Buyer is to read the Regulations and accept its provisions at the time of placing the Order.
10. Products on promotion (sale) have a limited number of pieces and Orders for them will be fulfilled in the order in which they are received until the stocks of a given Product are exhausted.
§ 4 CONCLUSION OF A SALES AGREEMENT
1. To conclude the Sales Agreement, it is necessary for the Buyer to place an Order in advance using the methods provided by the Seller in accordance with § 3 points 7 and 9 of the Regulations.
2. After placing the Order, the Seller shall immediately confirm its receipt.
3. Confirmation of acceptance of the Order referred to in point 2 of this paragraph binds the Buyer with his Order. Confirmation of receipt of the Order takes place by sending an e-mail.
4. Confirmation of receipt of the Order includes:
a) confirmation of all essential elements of the Order,
b) a withdrawal form,
c) these Regulations containing instructions on the right to withdraw from the agreement.
5. Upon receipt by the Buyer of the e-mail message referred to in point 4 of this paragraph, a Sales Agreement is concluded between the Buyer and the Seller.
6. Each Sales Agreement will be confirmed by a proof of purchase, which will be attached to the Product and/or sent by e-mail to the Buyer’s e-mail address provided in the Order Form.
§ 5 PAYMENT METHODS
1. The Seller provides the following payment methods:
a) payment by traditional transfer to the Seller’s bank account,
b) payment via the electronic payment system (PayU.pl),
c) payment on delivery to the supplier, i.e. for the so-called cash on delivery.
2. In case of payment by traditional transfer:
a) PLN payments should be made to ING bank account number:
44 1050 1227 1000 0023 1385 3679,
FFHU MiNoCO Michał Nowak, 42-460 Przeczyce, 21 Stycznia 157, NIP: 6491877341.
b) EUR payments should be made to ING bank account number:
PL 77 1050 1227 1000 0090 6479 2543, SWIFT: INGBPLPW
FFHU MiNoCO Michał Nowak, 42-460 Przeczyce, 21 Stycznia 157, NIP: 6491877341.
In the transfer title, enter “Order No. …”.
3. In the case of payment via an electronic payment system, the Buyer makes the payment before the Order is processed. The electronic payment system allows for payment by credit card or quick transfer from selected Polish and foreign banks.
4. In the case of payment on delivery, the parcel is sent after verifying the correctness of the address details. The Buyer is obliged to pay for the Order and collect the Product from the supplier.
5. The Buyer is obliged to pay the price under the Sales Agreement within 3 business days from the date of its conclusion, unless the Sales Agreement provides otherwise.
6. In the case of choosing the payments described in points 1.1 and 1.2 of this paragraph, the Product will be sent only after it has been paid for.
§ 6 COST, TIME AND METHODS OF DELIVERY OF THE PRODUCT
1. The costs of delivery of the Product, which are covered by the Buyer, are determined during the process of placing the Order and depend on the choice of payment method and delivery method of the purchased Product.
2. The delivery time of the Product consists of the time of completing the Product and the time of delivery of the Product by the carrier:
a) the time of completing the Products is from 1 to 7 business days from the moment of:
– posting of funds paid under the Sales Agreement to the Seller’s account
– or positive authorization of the transaction by the electronic payment system
– or acceptance of the Order for execution by the Seller in the case of choosing payment on delivery,
b) domestic shipments: delivery of Products constituting movable items by the carrier takes place within the time declared by him, i.e. up to 2 business days from the moment of sending the shipment, delivery takes place only on business days, excluding Saturdays, Sundays and holidays,
c) shipments within the EU: delivery of Products constituting movable items by the carrier takes place within the time declared by him, i.e. up to 7 business days from the moment of sending the shipment, delivery takes place only on business days, excluding Saturdays, Sundays and holidays,
3. Products purchased in the Store are sent via a courier company.
§ 7 PRODUCT COMPLAINT
I. Warranty claim.
1. All Products offered in the Store have a manufacturer’s warranty valid in the EU
2. The warranty period for Products is 12 months and is counted from the date of delivery of the Product to the Buyer
3. The document entitling to warranty protection is a warranty card or proof of purchase
4. Guarantor’s details, detailed information on the goods covered by the warranty, data on the duration and terms of the warranty, as well as the Buyer’s rights under the warranty – are included in the warranty card attached to the Product or made available on the Store’s website
5. The warranty does not exclude the rights of the Consumer and the entity referred to in § 10 of the Regulations due to the non-compliance of the Product with the Sales Agreement specified in the Consumer Rights Act, which are due to the Consumer and the entity referred to in § 10 by operation of law.
II. Complaint regarding the non-compliance of the Product with the agreement.
1. The basis and scope of the Seller’s liability towards the Buyer who is a Consumer or an entity referred to in § 10 of the Regulations for non-compliance of the Product with the contract are specified in the Consumer Rights Act of May 30, 2014.
2. the basis and scope of the Seller’s liability towards the Buyer who is an Entrepreneur referred to in § 9 under the warranty are specified in the Civil Code Act of April 23, 1964.
3. The Seller is liable to the Buyer who is a Consumer or an entity referred to in § 10 of the Regulations for the lack of compliance of the Product with the contract existing at the time of delivery of the Product and disclosed within 2 years from that moment, unless the expiry date of the Product specified by the Seller or persons acting on his behalf is longer
4. notifications about the lack of compliance of the Product with the contract and submitting an appropriate request can be made via e-mail to the following address: xalotoys@gmail.com or in writing to the following address: 42-460 Przeczyce, 21 Stycznia 157
5. in the above message in written or electronic form, please provide as much information and circumstances as possible regarding the subject of the complaint, in particular the type and date of occurrence of the irregularity and contact details. The information provided will significantly facilitate and speed up the consideration of the complaint by the Seller
6. in order to assess the non-conformity of the Product with the contract, the Consumer or the entity referred to in § 10 of the Regulations are obliged to make the Product available to the Seller, and the Seller is obliged to collect it at its own expense
7. The Seller will respond to the Buyer’s request immediately, no later than within 14 days of its receipt
8. in the case of a complaint from a Buyer who is a Consumer or an entity referred to in § 10 of the Regulations – failure to consider the complaint within 14 days of its submission is tantamount to its acceptance
9. The Buyer who is a Consumer or an entity referred to in § 10 may first request that the Seller replace or repair the Product. The Buyer may request a price reduction and withdrawal from the contract only in cases specified in the Consumer Rights Act of 30 May 2014 (including when the non-conformity of the goods with the contract is material, when the Seller has refused to bring the goods into conformity with the contract or when the non-conformity of the goods with the contract persists despite the fact that the seller has already tried to bring the goods into conformity with the contract)
10. in connection with a justified complaint from the Buyer who is a Consumer or an entity referred to in § 10 of the Regulations, the Seller shall, as appropriate:
a) cover the costs of repair or replacement and re-delivery of the Product to the Buyer,
b) reduce the Product Price (the reduced Price must be in proportion to the Price of the goods in conformity with the contract to the goods inconformity with the contract) and return the value of the reduced Price to the Consumer or the entity referred to in § 10 no later than within 14 days of receiving the declaration of price reduction from the Consumer or the entity referred to in § 10,
c) in the event of withdrawal from the contract by the Consumer or the entity referred to in § 10 – the Seller shall return the Product Price to him/her no later than within 14 days from the date of receipt of the returned goods or proof of their return. In the event of withdrawal from the contract, the Consumer or the entity referred to in § 10 is obliged to immediately return the goods to the Seller at the Seller’s expense
11. the response to the complaint is provided on paper or another durable medium, e.g. e-mail or SMS.
§ 8 RIGHT OF WITHDRAWAL FROM THE CONTRACT
1. Subject to point 10 of this paragraph, the Buyer who is also a Consumer or an entity referred to in § 10 of the Regulations, who has concluded a distance contract, may withdraw from it without giving reasons by submitting an appropriate declaration within 14 days. To meet this deadline, it is sufficient to send the declaration of withdrawal from the contract provided by the Store.
2. In the event of withdrawal from the contract, the Sales Agreement is considered not to have been concluded, and the Consumer or the entity referred to in § 10 of the Regulations are obliged to return the Product to the Seller or hand it over to a person authorized by the Seller to collect it immediately, but no later than 14 days from the date on which he withdrew from the contract, unless the Seller has offered to collect the Product himself. To meet the deadline, it is sufficient to return the Product before its expiry.
3. In the event of withdrawal from the Sales Agreement, the Product must be returned to the following address: 42-460 Przeczyce, 21 Stycznia 157
4. The Consumer or the entity referred to in § 10 of the Regulations shall be liable for any decrease in the value of the Product resulting from its use in a manner that goes beyond what is necessary to determine the nature, characteristics and functioning of the Product, unless the Seller has failed to inform the Consumer or the entity referred to in § 10 about the method and deadline for exercising the right to withdraw from the contract, and has not provided them with a model withdrawal form. In order to determine the nature, characteristics and functioning of the Products, the Consumer or the entity referred to in § 10 of the Regulations should handle the Products and check them only in the same way as they could do in a brick-and-mortar store.
5. Subject to points 6 and 8 of this paragraph, the Seller will refund the value of the Product together with the costs of its delivery using the same method of payment as used by the Consumer, unless the Consumer or the entity referred to in § 10 of the Regulations have expressly agreed to a different method of return that does not involve any costs for them. Subject to point 7 of this paragraph, the refund will be made immediately, and no later than within 14 days from the moment the Seller receives the declaration of withdrawal from the Sales Agreement.
6. If the Consumer or the entity referred to in § 10 of the Regulations have chosen a method of delivery of the Product other than the cheapest standard method of delivery offered by the Store, the Seller is not obliged to refund the additional costs incurred by them.
7. If the Seller has not offered to collect the Product from the Consumer or the entity referred to in § 10 of the Regulations, the Seller may withhold the refund of the payment received from the Consumer until the goods are received back or the Consumer or the entity referred to in § 10 of the Regulations provides proof of its return, depending on which event occurs first.
8. The Consumer or the entity referred to in § 10 of the Regulations withdrawing from the Sales Agreement, in accordance with point 1 of this paragraph, shall bear only the costs of returning the Product to the Seller.
9. The fourteen-day period within which the Consumer or the entity referred to in § 10 of the Regulations may withdraw from the contract is counted as follows:
a) for a contract in the performance of which the Seller issues the Product being obliged to transfer its ownership – from the day on which the Consumer or the entity referred to in § 10 of the Regulations (or a third party indicated by them other than the carrier) took possession of the Product,
b) for a contract covering many Products that are delivered separately, in batches or in parts – from taking possession of the last Product, its batch or part,
c) for a contract involving the regular delivery of the Product for a specified period – from taking possession of the first of the Products,
d) for other contracts – from the date of conclusion of the contract.
10. The right to withdraw from a distance contract does not apply to the Consumer or the entity referred to in § 10 of the Regulations in the case of a Sales Agreement:
a) where the subject of the provision is a non-prefabricated product, manufactured according to the consumer’s specification or intended to meet their individual needs,
b) where the subject of the provision is a product delivered in a sealed package, which cannot be returned after opening the package due to health protection or hygiene reasons, if the package was opened after delivery,
c) where the subject of the provision is goods that, due to their nature, are inseparably connected with other items after delivery,
d) for the provision of services for which the Consumer is obliged to pay the price, if the entrepreneur has fully performed the service with the express and prior consent of the Consumer, who was informed before the commencement of the provision that after the entrepreneur has performed the service, the Consumer will lose the right to withdraw from the contract and has acknowledged this,
e) where the subject of the provision is a product that is subject to rapid deterioration or having a short shelf life.
11. Both the Seller and the Customer have the right to withdraw from the Sales Agreement in the event of the other party failing to fulfill its obligation within a strictly specified period.
§ 9 PROVISIONS REGARDING ENTREPRENEURS (B2B)
1. This paragraph contains provisions relating exclusively to entrepreneurs who are not covered by the protection resulting from the Consumer Rights Act, referred to in § 10 of the Regulations.
2. The Seller has the right to withdraw from the Sales Agreement concluded with a Buyer who is not a Consumer within 14 business days from the date of its conclusion. Withdrawal from the Sales Agreement in this case may occur without giving a reason and does not give rise to any claims against the Seller on the part of the Buyer who is not a Consumer.
3. The Seller has the right to limit the payment methods available to Buyers who are not Consumers, including requiring prepayment of part or all of the sales price, regardless of the payment method chosen by the Buyer and the fact of concluding the Sales Agreement.
4. The benefits and burdens associated with the Product and the risk of accidental loss or damage to the Product are transferred to the Buyer who is not a Consumer at the time the Seller issues the Product to the carrier. In such a case, the Seller shall not be liable for any loss, shortage or damage to the Product arising from the moment the Product is accepted for transport until it is issued to the Buyer, as well as for any delay in the transport of the shipment.
5. In the event of sending the Product to the Buyer via a carrier, the Buyer who is not a Consumer is obliged to examine the shipment at the time and in the manner accepted for shipments of this type. If he finds that there was a loss or damage to the Product during transport, he is obliged to perform all activities necessary to establish the carrier’s liability.
6. The Operator may terminate the agreement for the provision of Electronic Services with immediate effect and without indicating the reasons by sending a notice of termination to the Customer who is not a Consumer.
§ 10 PROVISIONS CONCERNING ENTREPRENEURS WITH CONSUMER RIGHTS
1. An entrepreneur conducting a sole proprietorship (this paragraph does not apply to commercial companies) is covered by the protection provided for by the Consumer Rights Act provided that the agreement he concludes with the Seller is directly related to his business activity, but it results from the content of this agreement that it is not of a professional nature for him, resulting in particular from the subject of the business activity he conducts.
2. A person running a business activity referred to in point 1 of this paragraph is protected only in the scope of:
a) prohibited contract terms,
b) liability for non-compliance of the Product with the contract,
c) the right to withdraw from a distance contract,
d) rules regarding the contract for the supply of digital content or digital service.
3. The entrepreneur referred to in point 1 of this paragraph loses the rights under consumer protection in the event that the Sales Agreement concluded with the Seller is of a professional nature, which is verified on the basis of the entry of this entrepreneur in the Central Register and Information on Economic Activity of the Republic of Poland, in particular the codes of the Polish Classification of Activities indicated therein.
4. The entrepreneurs referred to in point 1 of this paragraph are not covered by the institutional protection provided for Consumers by the district consumer rights ombudsmen as well as the President of the Office of Competition and Consumer Protection.
§ 11 TYPE AND SCOPE OF ELECTRONIC SERVICES
I. The Operator enables the use of Electronic Services via the Store such as:
1. concluding Product Sales Agreements,
2. maintaining an Account in the Store,
3. Feedback System,
4. sending a message via the Contact Form.
II. The provision of Electronic Services to Service Recipients in the Store is carried out on the terms specified in the Regulations.
III. The Operator has the right to post advertising content on the Store’s website. This content is an integral part of the Store and the materials presented therein.
§ 12 CONDITIONS OF PROVIDING AND CONCLUDING AGREEMENTS FOR THE PROVISION OF ELECTRONIC SERVICES
The provision of Electronic Services specified in § 11 item 1 of the Regulations by the Operator is free of charge.
1. Period for which the agreement is concluded:
a) the agreement for the provision of the Electronic Service consisting in enabling the placement of an Order in the Store is concluded for a fixed period and is terminated when the Order is placed or when the Service Recipient ceases to place an Order,
b) the agreement for the provision of the Electronic Service consisting in maintaining an Account in the Store is concluded for an indefinite period. The agreement is concluded when the Service Recipient sends a completed Registration Form,
c) the agreement for the provision of the Electronic Service consisting in using the Opinion System is concluded for a fixed period and is terminated when the opinion is posted or when the Service Recipient ceases to use this Service,
d) the agreement for the provision of the Electronic Service consisting in using the Newsletter is concluded for an indefinite period.
e) the agreement for the provision of the Electronic Service consisting in enabling the sending of a message to the Service Provider via the Contact Form is concluded for a fixed period and is terminated when the message is sent or when the Service Recipient ceases to send it.
2. Technical requirements necessary for cooperation with the IT system used by the Service Provider
a) computer (or mobile device) with Internet access,
b) access to e-mail,
c) Internet browser,
3. The Customer is obliged to use the Store in a manner consistent with the law and good practices, taking into account the respect for personal rights and intellectual property rights of third parties.
4. The Customer is obliged to enter data consistent with the actual state of affairs.
5. The Customer is prohibited from providing content of an unlawful nature.
§ 13 COMPLAINTS RELATED TO THE PROVISION OF ELECTRONIC SERVICES
1. The Customer may submit complaints related to the provision of Electronic Services via the Store via e-mail to the following address: xalotoys@gmail.com
2. In the above e-mail message, as much information and circumstances concerning the subject of the complaint as possible should be provided, in particular the type and date of occurrence of irregularities and contact details. The information provided will significantly facilitate and speed up the consideration of the complaint by the Operator.
3. The Operator will consider the complaint immediately, no later than within 14 days from the date of notification.
4. The Operator’s response to the complaint is sent to the Customer’s e-mail address provided in the complaint or in another manner provided by the Customer.
§ 14 CONDITIONS FOR TERMINATING AGREEMENTS FOR THE PROVISION OF ELECTRONIC SERVICES
1. Termination of the agreement for the provision of Electronic Services:
a) the agreement for the provision of Electronic Services of a continuous and indefinite nature (keeping an Account) may be terminated,
b) The Customer may terminate the agreement with immediate effect and without indicating the reasons by sending an appropriate statement via e-mail to the following address: xalotoys@gmail.com or by deleting the Account,
c) The Operator may terminate the agreement for the provision of Electronic Services of a continuous and indefinite nature in the event that the Customer violates the Regulations, in particular when providing content of an illegal nature after an ineffective prior request to cease the violations with an appropriate deadline. In such a case, the agreement expires after 7 days from the date of submitting the declaration of intent to terminate it (notice period),
d) Termination leads to the termination of the legal relationship with effect for the future.
2. The Operator and the Customer may terminate the agreement for the provision of the Electronic Service at any time by mutual agreement of the parties.
§ 15 INTELLECTUAL PROPERTY
1. All content posted on the website at www.xalo.fun is protected by copyright and (subject to § 15 point 3 and elements posted by Customers, used on the basis of a license, transfer of property copyright or permitted use) is the property of FFHU MiNoCO Michał Nowak, 42-460 Przeczyce, 21 Stycznia 157 NIP: 6491877341. The Customer bears full responsibility for any damage caused to the Operator resulting from the use of any content of the website www.xalo.fun without the consent of the Operator.
2. Any use by anyone, without the Operator’s express written consent, of any of the elements constituting the content of the website www.xalo.fun constitutes a violation of the Operator’s copyright and results in civil and criminal liability.
3. All trade names, Product names, company names and their logos used on the Store’s website at www.xalo.fun belong to their owners and are used solely for identification purposes. They may be registered trademarks. All materials, descriptions and photos presented on the Store’s website at www.xalo.fun are used for informational purposes.
§ 16 FINAL PROVISIONS
1. Agreements concluded through the Store are concluded in accordance with Polish law.
2. In the event of inconsistency of any part of the Regulations with applicable law, the relevant provisions of Polish law shall apply in place of the challenged provision of the Regulations.
3. Any disputes arising from Sales Agreements between the Store and Buyers will be resolved first through negotiations, with the intention of amicably resolving the dispute, taking into account the Act on the Extrajudicial Resolution of Consumer Disputes. However, if this is not possible or is unsatisfactory for either party, the disputes will be resolved by a competent common court, in accordance with point 4 of this paragraph.
4. Judicial resolution of disputes:
a) any disputes arising between the Operator and the Customer (Buyer) who is also a Consumer or an entity referred to in § 10 of the Regulations, shall be submitted to the courts competent in accordance with the provisions of the Code of Civil Procedure of 17 November 1964,
b) any disputes arising between the Operator and the Customer (Buyer) who is not also a Consumer, referred to in § 9 of the Regulations, shall be submitted to the court competent for the seat of the Service Provider.
5. A Customer who is a Consumer also has the right to use out-of-court dispute resolution methods, in particular by submitting an application to initiate mediation or an application for consideration of the case by an arbitration court after the complaint procedure has been completed (the application can be downloaded from the website http://www.uokik.gov.pl/download.php?plik=6223). The list of Permanent Consumer Arbitration Courts operating at the Voivodeship Inspectorates of the Trade Inspection is available on the website: http://www.uokik.gov.pl/wazne_adresy.php#faq596. The Consumer may also use the free assistance of the district (municipal) consumer advocate or a social organization whose statutory tasks include consumer protection. Out-of-court claims settlement after the complaint procedure has been completed is free of charge.
6. In order to amicably resolve the dispute, the consumer may, in particular, file a complaint via the ODR (Online Dispute Resolution) internet platform, available at: http://ec.europa.eu/consumers/odr/.